In a remarkably short period, GenAI has showcased its potential forstreamlining work processes and tasks with impressive results.Recognizing the importance of usability, the new myDHLi VirtualAssistant powered by advanced artificial intelligence technologyenhances the user experience by providing faster access toinformation through a 24/7 chatbot. Customers can now for exampleinquire about shipment statuses, find contact details, and receivesupport on various topics. The GenAI powered Virtual Assistantserves as a dependable and supportive partner in the day-to-daymanagement of supply chains and shipments. Another important stepin improving overall productivity with the help of myDHLi. On top,a new Customer Support Center provides direct assistance andguidance, serving as a valuable information and feedback channelfor users.
Based on customer feedback, myDHLi Track, a core feature of thecustomer portal, has undergone a major redesign. The new designaims to improve user experience by presenting all shipmentinformation, including house bill, status, exceptions, timestamps,and locations, in a clear and concise manner on a single screen.This eliminates the need for scrolling and enhances accessibility.Additionally, the new version allows users to conveniently filterinformation while using the portal on their mobile devices. Toprovide further transparency, DHL has also incorporated additionaldetails, such as visibility of customs declarations, into theshipment details section.
